Refund Policy
Refund & Return Policy – Nicks Creation
At Nicks Creation, customer satisfaction is important to us. We aim to provide a smooth and transparent return and refund experience for all our customers.
Return Eligibility
Customers may request a return or exchange for eligible products within the specified return period from the date of delivery.
To be eligible for a return:
The product must be unused and in original condition
Original packaging, tags, and accessories must be intact
Proof of purchase/order confirmation must be available
Customized, personalized, or specially made jewellery items may not be eligible for return or exchange.
Refund Process
Once the returned product is received and inspected, the refund process will be initiated.
✅ Refunds are generally processed within 4–5 business days after approval of the return request.
The refunded amount will be credited to the original payment method used during purchase.
Exchange Policy
Eligible products may be exchanged based on availability.
If the requested replacement product is unavailable, customers may choose:
Another product of equal value
Store credit
Refund (as applicable)
Non-Refundable Situations
Refunds or returns may not be accepted if:
The product shows signs of use or damage caused after delivery
The return request is made after the allowed return period
The item is customized or specially crafted on request
Original packaging or invoice is missing
Damaged or Incorrect Products
If a customer receives:
A damaged product
A defective item
An incorrect order
They should contact Nicks Creation immediately with images and order details for quick assistance and resolution.
Cancellation Policy
Orders may be cancelled before shipment confirmation.
Once an order has been shipped, cancellation may not be possible, and the standard return policy will apply instead.
Shipping Charges
Shipping charges, if any, may be non-refundable unless the return is due to:
Incorrect product delivery
Damaged or defective product
Contact Support
For return, exchange, or refund-related queries, customers may contact Nicks Creation through the contact information available on the website.